Refund & cancellation policy

This policy covers individual student subscriptions bought on placedelite.com. College and institutional agreements are governed by their own signed contract, not by this page.

What you are buying

A time-limited subscription giving one named individual access to the PlacedElite platform at lms.placedelite.com for the period stated at checkout. Access is personal and non-transferable.

Cancellation before access is used

If you have paid but have not signed in to the platform, you may cancel for a full refund within 7 days of payment. Write to us from the email address you paid with, and we will refund to the original payment method.

Cancellation after you have started using it

Once you have signed in and used the platform, the subscription is a delivered digital service and is not refundable for change of mind. This is stated plainly because a subscription of this kind is consumed by use, and the free courses and practice sets on this site exist so that you can judge the product before paying.

When we will refund regardless

We will refund in full, whether or not you have signed in, if:

• You were charged twice for the same subscription period.
• Your account was never created after a successful payment, and we cannot create it. In particular, if the email address you paid with turns out to already belong to a college on PlacedElite, we will not create a second account — we will refund you and tell you to sign in to the account you already have.
• The platform was unavailable for a prolonged period during your subscription, in which case we will either extend the period or refund it pro rata, at your choice.
• You were charged in error by us or by the payment gateway.

Failed and abandoned payments

If a payment fails or you close the payment page, no account is created and no invoice is issued. If money left your account in such a case, it is an authorisation that was never captured and your bank will release it, typically within 5–7 working days. Write to us with the date and amount if it does not.

How to request a refund

Email placedelite@gmail.com from the address you paid with, stating:

1. the email address used at checkout,
2. the approximate date and amount of the payment,
3. the reason for the request.

We will acknowledge within 2 working days. Approved refunds are issued to the original payment method within 7 working days of approval; how quickly it then appears depends on your bank or card issuer.

Chargebacks

If you believe a charge is wrong, please contact us before raising a dispute with your bank. A chargeback takes weeks and freezes the account while it is investigated; an email is almost always faster for you.

No auto-renewal

Subscriptions do not renew automatically. Nothing is charged again unless you deliberately buy another period, so there is no recurring payment to cancel.